FORMS & FAQs
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Frequently Asked Questions
How do weekly rentals work?
Our props are rented on a weekly basis. The rental period begins on the day of pick-up and continues for seven days plus one additional “grace” day. For example, if you were to pick up your order on a Monday, your props would be due back on the following Monday. Sunday being the 7th day, Monday would be considered your “grace” day. If the props are not returned by 5:30 p.m. on the day your order is due, you will be charged for an additional week’s rental. We are sorry, but we do not offer weekend or one day rental discounts.
How do I set up an account?
All open jobs must be current on paperwork. We require an insurance certificate, a complete COD Application or complete NET 30 Application, and a signed rental agreement. All forms can be easily download from our website and submitted through our Contact Page.
Do I need a Credit Card Authorization form?
No, we do not use credit card authorization forms. If you would like to set up a COD account and pay by credit card, we will email you a payable invoice before you pick up your items. COD accounts must pay in full before items are picked up. If you have a COD account but would like to pay by check, please bring a check with you when you pick up your items.
How do I put items on hold?
Create a set list, and add all items you would like to HOLD to one set list. Specify your pick up date and fill in all job info, in the “Notes” make it clear whether you are just inquiring about a quote or if you would definitely like to HOLD these items if available. Click “Request a Quote.” Once we have determined which items are available you will receive a HOLD confirmation email. Submitted a HOLD request does not mean items are on HOLD, until you receive a confirmation email.
How many items can I hold?
We do not have a strict number limit on items to be held, however we ask that you let us know as soon as you can of any items we may release and please only hold items you feel are likely to be approved for your set. We will require your contact information, hold date and length of rental in order to hold an item for you.
Can my production get extended rental discounts?
We offer extended rental discounts to our customers. Extended rental discounts will be applied as follows:
Can items be taken "on memo"?
We do not allow items to be taken free of charge “on memo”. Any rental that goes beyond the allotted time period will be charged at the full weekly rate.
What happens if I have an early return?
Production rentals are billed in their entirety during the first week of the rental. Please make the confirmed rental period(s), from ship to return, clear to your salesperson so we can bill correctly. We do not guarantee refunds if the props are returned early.
When can I send our truck to pick up?
We will not pack up an order until we have verbal or written confirmation. Please make sure you send us an email or give us a call to confirm your order.
What happens if the props/set dressing our show rented are never on camera/used?
All items that have left our dock are considered “rented” merchandise, and therefore billed accordingly.
How do I close out my account?
All orders are subject to check in. We will determine if there is any damage or loss within 24 – 48 hours. Please have a member of your accounting department contact us to make sure your invoices have been paid in full and there is no outstanding loss or damage. Extended rental charges will accrue until your production is closed out and all outstanding items and loss/damage issues are resolved.